Dear Mick,We sincerely apologize for the inconvenience you have experienced and would like to address each of your points:First Deposit Bonus: We understand your frustration with the first deposit bonus. We want to make it clear that our system automatically credits all eligible accounts with the bonus. We apologize if this has caused any confusion. We have taken note of your feedback and will work to improve our communication regarding bonus offers and their terms. Deposit History: We appreciate your honesty in communicating your deposit history. We will investigate this issue in more detail to ensure that all deposits are correctly recorded and acknowledged. Rest assured that we do not condone any form of improper activity or misinformation. Please provide us with the necessary documents to assist us in resolving this matter in a timely manner. Verification process: We understand that the verification process can sometimes be perceived as a hindrance. However, it is a regulatory requirement to ensure the security and integrity of our platform. We are continuously working to optimize and improve this process while continuing to maintain the highest safety standards. Your feedback is invaluable to us, and we are determined to address these concerns in order to enhance your future experience at King Billy Casino. We invite you to contact our support team to clarify any further information, questions or concerns. Thank you again for sharing your thoughts with us. We hope you’ll consider giving us another chance to give you a more enjoyable gaming experience in the future. We look forward to serving you better in the future. Thank you, The King Billy Team
Never play here!!
Worst casino, definitely don’t play here, in the last 2 months I’ve played 5000 and I haven’t even won 100. . Instead of playing here, you’d better go about your business. I DO NOT RECOMMEND
Date of experience: October 06, 2022
Response from King Billy Casino
Your Grace Leonard,we would be grateful if you can confirm that your feedback really does relate to King Billy. Please, reach out to our live chat with the screenshot of this message.Thank you,The King Billy Team
I did bonus hunting there and…
I did bonus hunting there and earned 20 bonuses. Then I wanted to play one bonus after the other, which was also possible. Only the profits from this were not credited to my credit. Spent hours in the live chat and no one could explain what the problem was or is.
Date of experience: June 23, 2022
Response from https://kingbilly.online/
Your Grace Michael,Our King is really sorry that your case covers the violation of the regulations at King Billy. Please note that according to the Bonus Terms and Conditions, such actions as bonus hunting are not allowed. They were sent the letter with the decision of management. Thank you,The King Billy Team
Hold out: Hello, I’ve seen here often and a lot…
Hello, I have played here often and a lot and also often made deposits and withdrawals, my account was verified, then suddenly I should send more documents! I then told the support they wanted to delete my account after the payout, suddenly the support then took all deposits and withdrawals from my account! I then sent all the required documents, I was also told that the account would be cleared immediately then of course this does not happen! I contacted the support again, who said their account is again in the security check! All documents are verified, so why do you have another security check??? Yesterday evening someone from the security department contacted me who said everything was ok! But my account is still not free! I’ve been held up for 6 days! If my account is not free by tonight, I will inform the supervisory authority and I have already made it public at gamblejoe! It’s pure tactics here
Date of experience: June 02, 2023
